Customers will be assured of a pleasant ride with e2Taxi drivers. Each driver receives specialized training before beginning to operate an e2Taxi vehicle. The training introduces drivers to limousine-quality customer care characteristics such as courtesy, attitude, and attentiveness to customer needs. The training also features map reading, defensive driving, passenger assistance techniques designed to assist elderly and disabled customers, the operation of e2Taxi vehicles and e2Taxi technology, and how to handle emergency situations. In addition, drivers must pass a drug screening and physical examination, a criminal background investigation, and a credit check prior to being allowed to participate in the training.

Automated Fare Calculation

e2Taxi fares are not determined by meters, which do not guarantee the most direct route for fare calculations, or by a difficult-to-understand zone system. Instead, the fares are based on distance which is automatically calculated by GPS-driven software. When customers call in for a trip, the GPS system calculates the fare and tells the passenger their fee prior to pickup. Customers enter e2Taxi, give their destination to the driver, receive a verbal fare quote, and receive a printed receipt at the end of their trip. That way both the driver and the passenger agree to the fare before the trip begins.

Customer Safety and Accessibility

Every e2Taxi has both internal and external-vehicle cameras which capture high definition video of all trips as a means of ensuring passenger safety. The camera monitors driver actions and provides visual proof in case of accidents. Many taxi companies use older vehicles that may be difficult for passengers to get in and out of and are certainly not equipped to meet the needs of passengers in wheel chairs. The e2Taxi fleet includes accessible vehicles. The MV1 is purpose-built for accessibility and economy. In addition to accommodating a wheel-chair passenger, the MV1 provides seating for 4 passengers, and uses gasoline or compressed natural gas.

Multiple Customer Payment Options

Completing an e2Taxi trip is as easy as starting one. e2Taxi accepts a wide variety of payment methods.

• Cash: Cash is the simplest and most common method to pay for an e2Taxi trip. Of course, the exact fare and tip is preferred.

• Credit/debit cards: e2Taxis are equipped with a secure electronic device which allows customers to review their fare, add a tip and pay by swiping their credit or debit card through the reader. The e2Taxi card reader devices accept payment in real-time so that customers complete their transaction quickly and can be on their way without delay.

• e2Taxi Smart cards: e2Taxi offers prepaid smart cards that are used exclusively for e2Taxi services. They work exactly like a debit or gift card by allowing customers to spend up to the value placed on the card. Customers swipe their smart card through the e2Taxi card reader device and the transaction amount is automatically deducted from the card balance. If the fare and tip exceed the available balance, the customer can pay for remainder of the transaction with cash or another form of payment.

  e2Taxi smart cards may be purchased by care givers (e.g., family member or nursing home) for use by care receiver (e.g., senior citizens or low income individuals). They can be purchased or replenished online, over the phone, or in the mail. Click here to purchase a card or to refill your existing card.

• Contracts: Customer organizations having contracts with e2Taxi® (e.g., hospitals, AMTRAK) can choose to issue e2Taxi® smart cards to their organization members or can choose other payment options, such as vouchers.